COVID19 + The Boroughs

 

 

Update; 2.11.2020

We're finally released from stage 4 restrictions!

Congratulations to everyone, it's been a tough slog, but we made it. May there be many doughnut days to come. We're really grateful to the customers that kept us going by purchasing during stage 4.

Here at The Boroughs Eddy and I have been busily getting ready for reopening of the store. 

During stage 4 restrictions The Boroughs transitioned to being an online business with free home delivery and we now have to marry the web with the bricks and mortar before we reopen on the 5th. 

The new stage brings additional responsibility to the public in minimising the possible spread of the virus and in providing contact tracing data.
We've prepared a COVID plan with reference to the information supplied by DHHS for our sector of retail.
This makes this reopening more stressful than the last with the knowledge that we don't want to be in lockdown again.
To manage our responsibility to the health of our customers and our staff we have to open with capacity limits. This equates to 10 people in the entire shop floor space plus 4 staff. This is 1 person per 4 sq mts. 
Capacity limits mean that our website becomes really important as a browsing tool. We will be redoubling our efforts in the background to get everything in the store up on the website, so you can see as much as possible. Purchasing online and collecting in store is part of the new normal. "In store collect" will be added as a shipping option.
The concept of browsing in store is unsustainable for us with only 10 people allowed at 1 time. We are in the same financial situation as restaurants who request a minimum spend per head due to the reduced number of diners allowed in any one sitting. We don't like to mention this but it's key to the survival of our business.
We have also reduced our opening hours for the next 6 weeks to Thursday to Saturday 11 am to 4 pm so that we can get used to the new way of operating and managing the new tasks that go with it.
We'll be open for more hours in December.
Additionally, hand santising will be required on entry along with the wearing of a mask. You'll be asked to sign in on our contact tracing log.

The next 2 months will be very interesting as this is traditionally the period that The Boroughs is at it's busiest. It's really difficult to envisage how it will be given the current conditions. 

In all our decisions we have tried to balance our new responsibility with our financial reality. Depending on how this works we will have to evaluate the viability of our business into the future.

Warm Regards and thanks for all your support,

Alasdair and Eddy

 

Update; 6.08.2020

Due to stage 4 restrictions The Boroughs Store is close for personal shopping and browsing. If you can’t find what you’re looking for on our online store please call us between 11 am to 4 pm Wednesday to Sunday or email us anytime 🙏


Update; 16.07.2020

The Boroughs store is open Wednesday to Sunday from 11 am to 4 pm.

Please press the door buzzer and we'll let you in.

We are limiting access to 2 customers at a time.

Access will remain like this until further notice.

Update; 10.04.2020

The Boroughs remains open see 04.04.20 update

Over the Easter period, we are open from 11 am to 4 pm except for Monday when we will be closed.

Update; 04.04.2020

In-store

  1. For your safety and ours the door is closed, if the store is empty please press the buzzer and we will open for you.
  2. If there’s a person shopping txt us and we will let you know when the store is empty again.
  3. If you’d like to make an appointment to visit, txt us, phone us, email us or DM us on Instagram we make sure the store is empty for you when you come in.
  4. Inside we have disposable gloves so you can browse and our surfaces are disinfected, there’s plenty of space and airflow for social distancing.

  Remote shopping

  1. Our online store is operating now, with more products listed each day. If you can’t find what you’re looking for you can txt us, phone us, email us or DM us on Instagram
  2. We offer free bike delivery to the following postcodes; 3003, 3032, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3070, 3071, 3072

 

  1. We are happy to post items to you as we are close to the Post Office

Update; 26.03.2020

We are open for the time being, however, we anticipate that by the end of this week we will need to close indefinitely.
Until then we have increased measures to halt the transmission of the virus. 
  • We have reduced the number of hours the store is open.
  • To reduce the risk to our staff and others in our community we ask you to wear the gloves provided at the door.
  • Most purchases made today were home delivered by bike
  • In the meanwhile, our website is being rebuilt so that we can serve remotely

Tomorrow may be our last day please call us if you require home delivery.

Thank you for your continued support

Update; 22.03.2020

The Boroughs Store remains open in accordance with the latest statements from State and Federal Governments.
See the changes to shopping below.

Update; 21.03.2020

Boroughs by Bike

We’re delivering free of charge to these postcodes :

3003, 3032, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3070, 3071, 3072.

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Update; 18.03.2020

Our community is like a chain if one of the links break we all fall apart. We are surrounded by cafes and food businesses that face particular challenges,

Let’s all try to support as many of our local businesses as we can, if we can support each other at this time we’ll have a better chance of riding it out.

Over the last 48 hours, Eddy and I have been discussing how we can continue to support our community and maintain service while we practice social distancing during this challenging time. There may come a time where a forced closure is necessary, until then.

We’d first like to thank you for your continued support of our community and encouragement for what we do at The Boroughs.

 

Changes to in-store shopping

In an effort to keep everyone in our community safe we’ve decided to change the way we do business. We want to keep spirits up while we act with responsibility now, in the hope that all our actions contribute to containing the spread of the virus.

As of today, we offer these new services to replace regular in-store shopping:

Call or direct message us on Instagram, we’ll be in the store working and we’ll let you in. We can let you know if someone else is already here if you would prefer to maintain social distance.

If you’d prefer not to come to the store we’re happy to post the item, if it’s urgent and you live nearby we’re happy to deliver to your door by bike at no charge. We’ll get some exercise too:)

We are here to provide the service you always receive when you visit us, we’ll continue to gift-wrap if you require it. If we’re mailing something to a friend or loved one we are happy to write in the card on your behalf. Give us a call or message us and tell us what you’d like us to write. We are very close to the Post Office and can mail care packages, which is what we have been doing today. The kindness of people sending each other vouchers to use later and chocolate to use now have kept our spirits up.

We’re happy to give you a virtual tour of the store if there’s something you need, but you just can’t remember exactly what it is. Call using FaceTime, we can walk you around the shop. Email us, text us, Instagram us. We are here.

How to contact us

Store landline 9388 1618

Store mobile 0417 500 641

Instagram @theboroughs3057

alasdair@theboroughs.co